Product sales via the Internet are regulated by Legislative Decree n.185 of 22/05/1999, governing distance contracts, that is done outside of business premises.
This legislation establishes the right of withdrawal, or the ability for the consumer to return the product purchased and to obtain reimbursement of expenses incurred.
This right is reserved only to natural persons (consumers), so it can not be exercised by legal persons and natural persons acting for purposes relating to their professional activity.
To exercise the right of withdrawal must be sent within 10 days of receipt of goods, a communication (email, phone, fax) in which it is his intention to withdraw from the contract.
The right of withdrawal is lost if the product is not returned intact, for example: absence of the original box, absence of integral elements of the product (any labels, instruction manuals etc.), damage to the product for reasons other than transportation.